Accounts that are two months past due are subject to disconnection. Please notify the Utility office if your phone number changes. We attempt to contact customers by phone to avoid service disconnections for non-payment. On the shut-off day, payments must be made in cash. After a service is disconnected for non-payment, payment in full plus a reconnect fee must be made in cash before service is restored. The reconnection fee is $20.00 during normal business hours of 8:00 am -5:00 pm on weekdays, and $40.00 to reconnect the service is charged during weekends or after hours.
Each meter is read every month to ascertain water usage. We have two meter readers for the system. Therefore, meters are read all month long by typically about the same time of the month. A "read date" is printed on the statement. The water charge is based on actual usage each month. The sewer charge is based on your prior year's water usage with new customers starting out at the minimum charge. This charge is figured before the January billing, and remains a flat rate all year. In the event of a rate increase it is necessary to recalculate the new rate during the year. When this occurs the months used to get the average will be specified in the ordinance.
Credit, debit, E-check and check by phone are accepted through "Paymentus Corporation". To access online click the pay bill tab at the top of the page, or call 1-888-439-0694 and follow the prompts. Please note that Paymentus charges a fee of $2.95 for this service. Please note that customers on shut off must make payment by 5p.m. the day before shut off date to avoid disconnection.
Statements are sent out monthly on the last business day of the month and payment is due by the 10th. Under city ordinance, a penalty of 10% is charged after the 10th. In an effort to be fair to all customers, we do not penalize payments received by mail that are postmarked on or before the 10th. If the 10th falls on the weekend, you have until the following Monday to pay without penalty. Please bring your complete statement when paying by cash so we can stamp your portion "paid". If you don't have your statement and want to pay your bill, please come inside our office. We do offer 'Bank Drafts' as a convenience to our customers whose financial institution accepts them; this is especially helpful for those who travel frequently. If you are interested in this service please come by to pickup an authorization form and return it to us with a voided check. You will still receive a monthly statement so you know what will be drafted. Drafts are deposited on the first business day after the third of each month and clear depending upon their location. We also accept advance payments on accounts.
The Heber Springs Water and Sewer Utility is providing this information to help you, as a customer, understand our billing procedures and answer some often asked questions.
The Utility operates out of revenues provided by the water and sewer rates. It does not receive any local, state, or Federal tax monies. It is managed by a general manager under a three person commission approved by the Heber Springs City Council.